Terms of Sales
01. Who does this concern?
- Château Larrivaux, 23-25 Route de Larrivaux, 33250 Cissac Médoc. Phone: 05 56 59 58 15. Mail: firstname.lastname@example.org
- People wishing to make a purchase via the website www.larrivaux.com, hereinafter referred to as the Buyer,
The seller :
This site www.larrivaux.com is published by Château Larrivaux, whose registered office is Château Larrivaux - 23-25 route de Larrivaux, 33250 Cissac Médoc.
RCS Bordeaux: D 321 469 454
SIRET: 321 469 454 00011
02. How to apply the GTC ?
The GTCS are applicable exclusively to the online sale of products of the company Château Larrivaux on the site www.larrivaux.com, access to which is free and open to all Internet users.
The GTC exclusively govern the online sales contracts of the products of the company Château Larrivaux to buyers having the quality of consumers (hereinafter, consumers) and constitute with the order form the contractual documents opposable to the parties, to the exclusion all other documents, prospectuses, catalogs or photographs of the products which are only indicative.
The GTC are exclusively applicable to products delivered to consumers established in mainland France.
The GTC are drafted as well as all the contractual information mentioned on the site in French.
The GTCS are made available to consumers on the Château Larrivaux website via the hypertext link “general conditions of sale”, where they can be consulted directly; they can also be communicated on simple request of the consumer by electronic mail.
The GTC are opposable to the consumer who acknowledges, by checking a box provided for this purpose, to have been aware of and accepted them before placing an order.
The validation of the order by its confirmation constitutes acceptance by the buyer of the GTC in force on the day of the order, the conservation and reproduction of which are ensured by Château Larrivaux in accordance with article 1369-4 of the Civil Code.
Modification of the GTC:
Château Larrivaux reserves the right to modify its T & Cs at any time.
The nullity of a contractual clause does not entail the nullity of the GTC.
The temporary or permanent non-application of one or more clauses of the GTC by Château Larrivaux cannot constitute a waiver on its part of the other clauses of the GTC which continue to produce their effects.
03. Protection of minors
The buyer agrees, by validating his order and the General Conditions of Sale, to be over 18 years old when entering the site. A pop-up at the entrance of the site allows users to check off the fact that they are 18 years old.
The wines offered for sale presented on the site are each the subject of a description accessible on the site of the online store of Château Larrivaux, by clicking on each wine; this description mentions the essential characteristics of the product within the meaning of Article L. 111-1 of the Consumer Code.
The products comply with the requirements of French law in force relating to the safety and health of persons, the fairness of commercial transactions and the protection of consumers when they are placed on the market.
The online sales offers presented on the site are valid, in the absence of a specific duration indication, as long as the products appear in the electronic catalog and within the limits of available stocks.
The selling price of the product is that in force on the day of the order, and taking into account the VAT applicable on the day of the order.
The selling prices are indicated, for each of the products appearing in the electronic catalog, in euros all taxes included, excluding delivery and transport costs.
Delivery and transport costs will be indicated to consumers before the order is confirmed and will be invoiced in addition. Information on delivery costs available in part 9. Delivery, 2. Delivery times and costs.
The total amount owed by the consumer is indicated on the order confirmation page.
Château Larrivaux reserve the right to modify their prices at any time, while guaranteeing the consumer the application of the price in force on the day of the order.
In the event of a promotion, Château Larrivaux undertakes to apply the promotional price to any order placed during the promotion period.
06. How to order?
On the site:
Choose your products, add them to the basket, validate your basket and complete the steps of the order funnel. Then, choose your payment from the 3 offered (CB, Visa, Mastercard).
Any modification of an order by the buyer after confirmation of his order is subject to the acceptance of Château Larrivaux.
Confirmation of the order:
Château Larrivaux reserves the right to refuse any order for legitimate reasons and, more particularly, if the quantities of products ordered are abnormally high for buyers having the status of consumers.
If the products ordered are unavailable for delivery, Château Larrivaux immediately informs the consumer and can offer him a product of equivalent quality and price.
The archiving of communications, purchase orders and invoices is carried out on a reliable and durable medium so as to constitute a faithful and durable copy in accordance with article 1348 of the Civil Code.
These communications, purchase orders and invoices can be produced as proof of the contract.
The products ordered are payable in full when ordering and in euros. An invoice expressed in Euros including tax will be issued by Château Larrivaux and sent to the customer at the invoicing address indicated.
In the event of non-payment or refusal of authorization of payment on the part of accredited bodies, Château Larrivaux reserves the right to refuse an order.
Payment is made immediately upon ordering, by Credit Card (CB, Visa or Mastercard).
08. In case of withdrawal?
You have the right to withdraw from this contract without giving a reason within fourteen (14) clear days for goods (from receipt) to return the product to the seller. The buyer may request an exchange or refund without penalty subject to the condition of the material and its packaging, with the exception of return costs.
The buyer has a withdrawal period of fourteen (14) days, from the date of receipt of the products, without having to justify reasons or to pay penalties with the exception, where applicable, of return costs. .
To cancel his order within the withdrawal period of fourteen (14) working days, the buyer must return the goods in their original and sealed box by notifying Château Larrivaux by registered letter.
Château Larrivaux no longer accepts any return 15 days after shipment of the goods. Payment will be refunded after verification of the goods and only if Château Larrivaux considers that the bottles are not damaged.
To exercise your right of withdrawal, in accordance with legal provisions, the withdrawal form should be sent to us at the following address: Château Larrivaux - 23-25 route de Larrivaux 33250 Cissac Médoc. You can exercise your right of withdrawal by any means and in particular by post expressing your desire to withdraw without any ambiguity, and mentioning the order concerned by this withdrawal.
Delivery in mainland France, excluding Corsica, excluding Dom Tom. For any shipment elsewhere, please contact us.
Our deliveries are made within a maximum period of thirty (30) working days from receipt of full payment of the final invoice. If the delivery time of thirty (30) days is not respected, except in cases of force majeure, the customer may terminate the contract by registered letter with acknowledgment of receipt or in writing on another durable medium, if, after having ordered, under the same terms, Château Larrivaux to make delivery within a reasonable additional period, Château Larrivaux has not complied within this period. The Customer may immediately cancel the order when the deadline was an essential condition of the contract for him. This essential condition results from the circumstances surrounding the conclusion of the contract or from an express request of the Customer before the conclusion of the contract. To do this, he must send his cancellation by registered letter with acknowledgment of receipt to the following address: Château Larrivaux, 23-25 route de Larrivaux 33250 Cissac Médoc. The customer will obtain restitution of his payment to the exclusion of any other compensation or damages, at the latest within 14 days of the date on which the contract was terminated. In the event of an error in the information transmitted by the Customer, Château Larrivaux cannot be held responsible for the impossibility of delivering the goods at the desired place and time.
Shipping costs: 20 euros for any order of less than eighty dis nine euros (99 euros). Free delivery for any purchase over eighty new euros (99) euros.
Our shipments are provided by an external service provider.
10. Failure to deliver
During delivery, in the event of missing or damaged packages, reservations must be made on the carrier's delivery receipt and be confirmed by registered letter within three (3) working days to the delivering carrier with a copy for the sender, namely the Larrivaux castle. When the consumer comes to the property to withdraw his delivery, no return will be possible, since he will be able to observe on the spot the conformity of his order.
Our guarantee is strictly limited to replacement within a normal period or to reimbursement at our choice of parts recognized as defective or non-compliant, after examination by us. The possible replacement can in no case justify a delay or a refusal to pay our invoices. Only the value of parts recognized as defective or non-compliant may be retained.
11. Right of access to modify or delete your data
The consumer has at any time a right to access, modify, rectify and delete personal data concerning him.
12. Dispute management and contact
During delivery, in the event of missing or damaged packages, reservations must be made on the delivery receipt of the carrier and be confirmed by registered letter within three (3) working days to the delivering carrier with a copy for the sender at the time of delivery. following address: Château Larrivaux - 23-25 route de Larrivaux 33250 Cissac médoc.
Our guarantee is strictly limited to replacement within a normal period or to reimbursement at our choice of parts recognized as defective or non-compliant, after examination by us.
The possible replacement can in no case justify a delay or a refusal to pay our invoices. Only the value of parts recognized as defective or non-compliant may be retained. Any deduction made on our invoices for any reason is deductible from our turnover and results in a proportional reduction in the amount of VAT.
For any information, you can reach us on 05 56 59 58 15 from Monday to Friday from 8:00 a.m. to 4:30 p.m. or send us an email at email@example.com.
Other dispute :
Château Larrivaux - 23-25 route de Larrivaux 33250 Cissac médoc.
For any questions, you can reach us on 05 56 59 58 15 from Monday to Saturday from 8:00 a.m. to 4:30 p.m. Any confirmation of an order implies, without reservations, acceptance of these general conditions which prevail, in any event, over the contrary provisions emanating from the purchaser.
All products supplied by the professional seller benefit from the legal guarantee of conformity provided for in Articles L.217-4 to L 217-13 of the Consumer Code and the legal guarantee against hidden defects provided for in Articles 1641 to 1649 of the Civil Code. .
Under these guarantees, the professional seller undertakes, at the consumer's choice, to reimburse or exchange the defective products or products that do not correspond to his order.
Article L.217-4 French Consumer Code
The seller delivers goods that comply with the contract and is liable for any lack of conformity existing at the time of delivery.
It is also responsible for any lack of conformity resulting from the packaging, the assembly instructions or the installation when this has been charged to it by the contract or has been carried out under its responsibility.
Article L217-5 of the Consumer Code
The good conforms to the contract:
1 ° If it is suitable for the use usually expected of a similar good and, where applicable:
- if it corresponds to the description given by the seller and has the qualities that the latter has presented to the buyer in the form of a sample or model;
- if it has the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer or his representative, in particular in advertising or labeling;
2 ° Or if it has the characteristics defined by mutual agreement by the parties or is suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted.
Article 1641 French Civil Code
The seller is bound by the guarantee for hidden defects in the item sold which make it unfit for the use for which it is intended, or which reduce this use so much that the buyer has not acquired it, or has not acquired it. would have given a lower price, if he had known them.
Article 1648 paragraph 1 Civil Code
The action resulting from crippling defects must be brought by the purchaser within two years from the discovery of the defect.